This Cookie Policy explains how Northvane LLC, doing business as ServiceTracked, uses cookies and similar technologies.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the site to remember information about your visit, like login status, preferences, and activity.
Similar technologies include:
- Local Storage: Browser-managed storage similar to cookies
- Session Storage: Temporary storage cleared when you close the browser
- Tracking pixels: Small images used to detect page views
For simplicity, we use "cookies" to refer to all these technologies.
2. Cookies We Use
2.1 Essential Cookies
Required for ServiceTracked to function. Cannot be disabled without breaking core features.
| Cookie | Purpose | Duration | Set By |
|---|---|---|---|
| sb-access-token | Supabase Auth session | Session | Supabase |
| sb-refresh-token | Supabase Auth refresh | Session | Supabase |
| __stripe_mid | Stripe payment session | 1 year | Stripe |
| __stripe_sid | Stripe checkout session | Session | Stripe |
| cf_clearance | Cloudflare bot protection | 30 days | Cloudflare |
These cookies do not require consent under most privacy laws because they are strictly necessary for the Service.
2.2 Functional Cookies
Remember your preferences across sessions for a better experience.
| Cookie | Purpose | Duration | Set By |
|---|---|---|---|
| locale | Language preference | 1 year | ServiceTracked |
| currency | Currency preference | 1 year | ServiceTracked |
| theme | Light/dark mode | 1 year | ServiceTracked |
You can disable these without breaking the Service, but you will need to reselect preferences each session.
2.3 Performance Cookies
Help us understand how the Service is used and improve it.
| Cookie | Purpose | Duration | Set By |
|---|---|---|---|
| sentry-trace-id | Error tracking session | Session | Sentry |
| vercel-anonymous-id | Hosting analytics | 1 year | Vercel |
These are essential for keeping the Service running smoothly. They do not track you across other websites.
2.4 Affiliate Tracking Cookies (Optional)
If you are referred to ServiceTracked through our affiliate program:
| Cookie | Purpose | Duration | Set By |
|---|---|---|---|
| referrer_id | Track referral source | 90 days | ServiceTracked |
| affiliate_code | Track which affiliate brought you | 90 days | ServiceTracked |
These cookies enable affiliate commission tracking. They are not required for using the Service, only for crediting referrals to affiliates. You can disable these via browser settings.
2.5 What We Do Not Use
ServiceTracked does NOT use:
- Cross-site tracking cookies (cookies that follow you across other websites)
- Third-party advertising cookies (Google Ads, Meta Pixel for general retargeting)
- Behavioral profiling cookies (used to build profiles of your interests for sale to advertisers)
- Session recording cookies (we do not record your screen or keystrokes)
We may use lightweight analytics that respect privacy, but we do not share your data with advertisers.
3. Third-Party Cookies
Some cookies are set by third parties we use to operate the Service:
| Third Party | Why We Use Them | Privacy Policy |
|---|---|---|
| Stripe | Payment processing | stripe.com/privacy |
| Cloudflare | Performance, security | cloudflare.com/privacy |
| Supabase | Authentication | supabase.com/privacy |
| Sentry | Error tracking | sentry.io/privacy |
| Vercel | Hosting | vercel.com/legal/privacy |
These third parties may set their own cookies on your device. We have selected them carefully and they comply with relevant privacy laws.
4. Managing Cookies
4.1 Browser Settings
You can control cookies via browser settings:
- Chrome: Settings - Privacy and security - Cookies
- Firefox: Settings - Privacy and Security - Cookies and Site Data
- Safari: Preferences - Privacy - Cookies and website data
- Edge: Settings - Cookies and site permissions
You can:
- Accept all cookies
- Block all cookies (will break ServiceTracked)
- Block cookies from specific sites
- Block third-party cookies only
4.2 ServiceTracked Settings
In your account settings (Settings - Privacy), you can:
- Disable affiliate tracking cookies
- Manage your language and currency preferences
- See which cookies are active for your account
4.3 Opt-Out Tools
For broader cookie management:
- EU users: youronlinechoices.eu
- US users: optout.aboutads.info
5. Do Not Track
Some browsers have a "Do Not Track" (DNT) setting. We honor DNT by:
- Disabling all non-essential analytics
- Not setting affiliate tracking cookies for DNT users
- Continuing essential cookies (we cannot disable these without breaking the Service)
6. EU Cookie Consent
If you are in the EU, EEA, or UK:
- Essential cookies are set without consent (legal basis: contract performance)
- Functional and performance cookies require your consent
- You will see a consent banner on first visit
- You can change your preferences anytime via Settings - Privacy
If you choose not to consent to functional/performance cookies, the Service still works, but you will need to reselect language/currency each session and error tracking may be incomplete.
7. Mobile App Considerations
If you use the ServiceTracked mobile app (iOS/Android):
- Cookies are managed by the underlying browser (WebView)
- The mobile app uses additional identifiers:
- Device identifier: Unique to your install, used for crash reporting
- Push notification token: Used to send service notifications
You can disable push notifications and uninstall the app to remove these identifiers.
8. Cookies Set by Embedded Content
If you view content embedded from third parties (videos, social media widgets), those services may set their own cookies. We do not control these cookies; refer to the third party's privacy policy.
9. Children and Cookies
ServiceTracked is not intended for users under 18. We do not knowingly collect cookies from children. If we learn we have, we delete the data and the related account.
10. Changes to This Cookie Policy
We may update this Policy when we add new cookies, change cookie purposes, or update our practices. Material changes will be announced at least 30 days in advance.
11. Contact
For cookie questions or to exercise your privacy rights:
- Email: privacy@servicetracked.com
- Subject line: "Cookie Inquiry - [Your Account Email]"
- Response Time: Within 30 days
12. Related Policies
13. Acknowledgment
By using ServiceTracked, you acknowledge that you have read and understood this Cookie Policy.
This Cookie Policy is effective as of the date shown above.
Operated by Northvane LLC, doing business as ServiceTracked.