ServiceTracked for

Plumbing

Diagnose a leak, quote the fix, send it before you leave.

Plumbing service calls reward speed and clarity. The homeowner has water under their sink, they want to know how bad it is and what the fix costs, and they want it in writing. ServiceTracked turns that into a 60-second voice memo. Speak the diagnosis (slow leak at the trap, supply line corroded near the valve, P-trap needs replacement, recommending a shut-off valve upgrade while we're under there), snap photos of the work area and any failure points, and ServiceTracked generates an itemized quote covering parts, labor, and any code-required upgrades. For larger jobs (water heater replacement, repipes, sewer line work), the quote handles multi-line items + alternative materials + warranty terms cleanly. The customer-facing report explains in plain language why each line matters, so a homeowner can understand the difference between a $200 repair and a $2,000 fix without feeling pressured. And because every job builds the customer record, the next time you visit you see the history of what was repaired, what's still under warranty, and what they declined last time.

Start free

Demo

Voice to quote. Voice to report. Both in under 60 seconds.

Before the job: a quote. After the job: a report. The customer receives both in their language.

Plumbing

Before the job

Voice memo

Riverside Plumbing

Under the sink, diagnosing the leak

0:22

“Karen's kitchen, slow leak at the P-trap, supply line corroded near the valve. Replace trap, add shut-off valve, $385. Recommend whole-house shut-off upgrade $250.”

Quote delivered

Riverside Plumbing

Karen Lee

Kitchen sink P-trap + supply line

Quote #7714

Quote date

May 17, 2026

P-trap replacement + supply line$285
Add shut-off valve under sink$100

After the job

Voice memo

Riverside Plumbing

Job complete, packing up

0:14

“P-trap and supply line replaced. New shut-off valve installed and tested. No leaks under pressure. Customer declined the whole-house shut-off for now; will revisit next visit.”

Report delivered

Karen Lee

Customer #7714 - Plumbing

$385

P-trap + supply line replacement

Completed May 17, 2026

Diagnosis: Slow leak at P-trap, corroded supply
Test: Pressure test passed
Declined: Whole-house shut-off ($250)

Old trap

Corrosion

New trap

Valve

Service history

May 2026 - P-trap repair
Jul 2024 - Water heater swap
Feb 2023 - Toilet repair

Services ServiceTracked handles

Leak diagnosis + repair (supply, drain, fixture)
Water heater install + replacement (tank + tankless)
Drain clearing, hydro jetting, sewer camera
Fixture installs (faucets, toilets, garbage disposals)
Repipes, slab leaks, main shut-off replacements

Frequently asked

Can I include optional upsells without pressuring the customer?: Yes. Speak "optional: water softener at $X" and the line appears as Optional in the quote. The customer can accept the whole quote, accept without optionals, or counter via the portal.
What about emergency calls with weird hour rates?: Configure your after-hours rate in Settings; ServiceTracked applies it when the job timestamp falls outside your normal hours. The line item is labeled "After-hours service" so the customer sees the reason.
Can I quote replacements with multiple equipment tiers?: Yes. Speak "option A: 50-gallon tank at $X, option B: tankless at $Y, option C: heat pump at $Z" and the quote shows all three. The customer accepts the option they prefer.
Do photos help close bigger jobs?: Hugely. A photo of corroded copper or a cracked fitting makes the case for a replacement vs a patch much faster than a verbal description. ServiceTracked attaches every photo to the report; the customer sees the work that justified the price.
Can my apprentices send quotes on Team tier?: Yes - on Team / Business tiers, every employee can record voice memos and create quotes. The owner can configure approval gates so a quote above $X requires owner sign-off before sending.

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